Why Outsource IT Support?

Managing computer networks, hardware, software, data, and telecommunications can be overwhelming, especially in a constantly evolving landscape. Many businesses try to manage IT internally, relying on employees tasked with other duties or “lone wolf” operators to save money. However, this approach often leads to significant challenges.

Outsourcing IT to a dedicated firm with a broad range of specialized skills provides several key benefits:

  • Control Operating Costs: Outsourcing eliminates the costs associated with salaries, benefits, training, and management oversight, enabling you to allocate resources more efficiently.
  • Access to Expertise: No one person can know everything. With outsourced IT, you gain access to the collective knowledge and experience of a team of professionals, ensuring your technology is always in good hands.
  • Manage Risk: Protecting your valuable infrastructure is critical, and cutting corners can be costly. Outsourcing to an IT provider with state-of-the-art technology and industry best practices ensures your business remains secure and resilient.
  • Free Up Resources: By outsourcing your IT needs, you free up both personnel and capital, enabling you to focus on growth, expansion, and improving your products or services.
  • Increase Productivity: An outsourced IT provider ensures the proactive and reactive management of your IT systems, significantly reducing the risk of system failures and downtime. This keeps your business running smoothly, with minimal disruptions.
  • Refocus Company Priorities: Let your business focus on what it does best—your core competencies—while we handle the technology management. By restructuring your IT function, you’ll improve costs, quality, service, and employee satisfaction.

Technology Consulting

Our unique approach to providing technology consulting services allows you the ability to cost-effectively retain the highest-quality, most technically proficient Engineers, Developers, Project Managers and Technicians.

Allow us to create a technology roadmap that will support and help you realize your organization’s goals by increasing business efficiencies and productivity, alleviating business pain and mitigating risk.

Custom-Tailored IT Consulting

We offer a variety of customizable consulting services, designed to meet your exact needs. Whether you need a second opinion on an IT decision or require a comprehensive technology solution, we’re here to assist.

  • Second Opinion: Our Engineers can review vendor proposals and provide you with unbiased, technical feedback, potentially saving you thousands of dollars and preventing costly mistakes.
  • Complete Technology Solutions: From strategic needs analysis, infrastructure review, solution design, and business impact of technology decisions to procurement and installation, we can handle as much or as little of the process as you require.

Cloud Services and Infrastructure

In today’s competitive landscape, businesses demand greater performance, rapid scalability, and higher availability from their applications to stay ahead. Our Cloud Services are designed to deliver all of this and more.

  • Are you seeking scalable, resilient, and cost-effective cloud solutions to meet your business needs?
  • Does your staff rely on office suite, CRM, or service delivery applications?
  • Would your business benefit from highly redundant, recoverable solutions in case of disaster?

We specialize in providing cloud infrastructure services that help businesses achieve their goals. By leveraging the power of cloud computing, we can design and deploy solutions tailored to meet your business needs while safeguarding your data and operations.

  • Tailored Cloud Solutions: We help you identify the right cloud platform for your business, providing scalable resources that grow with your needs. Whether you require a private cloud, hybrid cloud, or public cloud solution, we’ll design the optimal architecture.
  • Business Continuity and Disaster Recovery: Our cloud services include disaster recovery and business continuity solutions, ensuring that your operations stay resilient and recoverable no matter what disruptions occur.
  • Enhanced Security and Compliance: With our cloud solutions, your infrastructure is secured with state-of-the-art technologies, and we ensure that your systems remain compliant with industry regulations.

Let us help you design a cloud strategy that improves your productivity, ensures high availability, and aligns with your budgetary goals, while allowing you to focus on your business priorities.

Network Architecture and Support

With more than 14 years of experience in designing, deploying, and supporting top-tier networking technologies, we specialize in building reliable, secure network infrastructures. Our expertise spans across Cisco, Dell, Aruba, Palo Alto Networks, VMware, and Fortinet, ensuring seamless connectivity and robust performance.

Our engineers hold top certifications, such as CCIE, CCNP, and PCNSE, validating our commitment to excellence in network design and management.

Networking Tools and Techniques

  • Attack Surface Reduction Deployment: Accelerated network and system rollouts using ASR technology for faster, more reliable deployment.
  • Firewall Regional Blocks and Threat Lists Management: Proactively managing regional firewall blocks and maintaining updated threat lists to prevent unauthorized access.

Cybersecurity Expertise

With over 10 years of experience in identifying, responding to, and mitigating cybersecurity threats, we provide effective, tailored security solutions that protect your organization from evolving threats. Our key expertise includes:

  • Threat Response: Rapid identification, response, and mitigation of cybersecurity threats to safeguard systems and data.
  • Secure Score Improvement: Successfully increased enterprise Secure Score from 40% to 90% within two years, demonstrating our ability to enhance security posture.
  • Risk Assessment Coordination: Collaborating with specialized risk assessment companies for comprehensive identification and mitigation of security risks over 4 years.
  • Malware and Virus Threats: Expertise in malware removal, virus threat mitigation, and maintaining system integrity through proactive response.
  • Advanced Cybersecurity Expertise: With employees holding Bachelor’s Degrees in Cybersecurity, we apply in-depth knowledge to real-world threat management and system security enhancements.
  • Consulting Experience: 5 years of experience providing consulting on physical and virtual IT security at client sites, delivering customized solutions for robust security infrastructures.

Cybersecurity Tools and Techniques

We leverage the latest tools and technologies to ensure your organization remains secure:

  • Endpoint Security and Threat Detection Tools: A suite of security platforms designed to monitor and protect endpoints and network traffic, identifying and mitigating risks in real-time.
  • SIEM Solutions: Advanced security information and event management (SIEM) tools that provide automated threat detection, response, and compliance reporting, helping organizations identify and react to threats faster.
  • Microsoft Defender: A comprehensive security solution that detects and protects against a wide range of cyber threats across endpoints, ensuring real-time protection and response.
  • Azure and GPO Policy Integration: Leveraging Azure for cloud management and GPO for effective policy enforcement across network devices to maintain security standards and compliance.
  • Multi-Factor Authentication (MFA) Solutions: Leading MFA technologies that add an extra layer of security by requiring a second form of verification to access systems, protecting against unauthorized access and identity theft.
  • Remote Monitoring and Management (RMM) Solutions: Tools that streamline patch management and fleet monitoring, ensuring that endpoints are updated with the latest patches, providing ongoing security and operational efficiency.
  • Customized Server Patching and Tracking: Implementing tailored patching solutions for servers to ensure critical security updates are applied promptly, minimizing vulnerabilities and improving overall system security.
  • PowerShell-Based Rollouts: Leveraging PowerShell for secure, automated configuration and deployment of patches, updates, and security measures across the IT environment, ensuring consistency and reducing human error.
  • Log Aggregation System Creation and Data Parsing: Designing and implementing secure log aggregation systems for centralized data collection, providing real-time analysis of security events and enabling faster threat detection and response.

Managed IT Services

Through our Managed IT Services, we provide proactive maintenance and support designed to reduce costs, increase productivity, and mitigate risks. By partnering with us as your Virtual IT Department, you can focus on running your business, while we manage and optimize your IT infrastructure.

Our process starts with a thorough evaluation of your current technology environment, including infrastructure, hardware, business applications, and vendors. We work with you to identify your critical business processes, pain points, and vulnerabilities, then conduct a threat analysis to determine your business risks.

  • Tailored IT Strategy: Based on our assessment, we design a managed services plan aligned with your long-term business goals, ensuring your technology supports and accelerates your success.

We become a true partner in your business. Our flat monthly fee allows you to budget your IT costs predictably, and we assume both the financial and technical risks in our relationship. This ensures our commitment to continuously deliver solutions that improve your efficiency and minimize downtime – as a true partner should.

Help Desk

When your team encounters an IT issue, you need support right away. Our Service Desk is ready to assist with server, desktop, laptop operating systems, tablets, smartphones, productivity applications, and network hardware.

  • Need Help Now? Our Service Desk is the answer. Just pick up the phone and dial 281-359-6330.

How much is it worth to your organization to get the help you need when you need it most? Sometimes, having access to timely support makes the difference between meeting a deadline or missing it, leading to real cost implications. With our Help Desk, you’ll receive the support needed to keep your operations running smoothly, on time, and within budget.